General Terms and Conditions ("GTC") of DERTICKETSERVICE.DE GmbH & Co KG for Orders via the Internet and by Telephone (as of 19.03.2026)

Scope, Customer’s Contracting Partner
1. These GTC apply (a) to the purchase of admission tickets for various types of events or vouchers that can be exchanged for an admission ticket specified on the voucher (hereinafter collectively referred to as "Tickets") from the respective organizer and the event attendance mediated by DERTICKETSERVICE.DE GmbH & Co.KG, Große Neugasse 2, 50667 Cologne ("DTS"), as well as (b) to the purchase of other products such as gift vouchers redeemable for any admission ticket via DTS and merchandising items (hereinafter collectively "DTS Items") directly from DTS, regardless of whether the purchase is made via the Internet or by telephone. In the case of ticket purchases at a ticket office, the terms and conditions posted there apply. Unless provisions of these GTC expressly refer only to one of the aforementioned groups ((a) or (b)), they apply to both groups.
2. Admission tickets entitle the customer or ticket holder to attend the event specified on the ticket, while vouchers entitle the holder to exchange them for the admission ticket specified on the voucher. Thus, the subject of purchasing an admission ticket is the conclusion of a contract for event attendance. The events are carried out by the respective organizer, who is also the issuer of the tickets. During the ordering process, the specific organizer of the selected event is displayed in the "Organizer" tab, in the shopping cart, and on the order completion page, and is also mentioned in the order confirmation. Unless otherwise stated when naming the organizer, DTS is not itself the organizer of the offered events. This also applies if, in addition to the admission ticket, DTS Items (such as a catering voucher) are included in a special offer. In such cases, the organizer remains the contracting party for the event attendance, while DTS is the contracting party for the DTS Item. DTS is authorized and instructed by the respective organizers to mediate the contract for event attendance in their name, process payments, and handle ticket dispatch. The respective organizers have authorized DTS to collect the ticket payments from customers on behalf of the organizer and forward them accordingly. Due to DTS’s role as a mere intermediary, contractual relationships regarding ticket acquisition and event attendance are exclusively established between the customer or ticket holder and the respective organizer. All claims related to the event attendance contract, such as event execution, pricing, or refund requests due to cancellations or postponements, must be directed to the organizer. Accordingly, only the customer or ticket holder bears the risk of any potential insolvency of the organizer.
3. Additionally, the customer can purchase other products directly from DTS, such as gift vouchers or merchandising items ("DTS Items"), apart from tickets. In this case, DTS is not merely an intermediary but the contracting party. However, if a gift voucher is redeemed for one or more tickets for a specific event, the respective organizer becomes the contracting party for the event contract and not DTS (see Section 1.2).
Tickets
1. By purchasing a ticket, the customer obtains the right from the organizer to attend the event specified on the ticket. Tickets must be kept in a safe place and protected from harmful influences such as direct sunlight, heat, or moisture, as illegibility of ticket information necessary for entry control may render the ticket invalid, resulting in the loss of admission rights.
2. If tickets are reported lost or stolen to the organizer or DTS, they may be canceled, resulting in the loss of the right to attend the event.
3. To prevent unauthorized ticket resale, the purchase of tickets per customer is limited to a maximum number, which varies by event and is communicated during the order process. If a customer exceeds the maximum limit (including through multiple orders), DTS reserves the right to withhold delivery of excess tickets or block them for entry. If the conditions of this Section 2.1 are met and payment has already been made, the excess amount will be refunded.
4. Tickets are sold exclusively for private, non-commercial use. Reselling tickets for commercial purposes is prohibited. Tickets (original tickets and print@home/ticketdirect) may not be resold for a price higher than the printed ticket price plus verified fees incurred at the time of purchase. Violation of these conditions will result in the loss of the right to attend the event without compensation. The tickets will become invalid.
5. The organizer, as the issuer of the ticket, does not grant access to the event to all ticket holders but only to those who acquired tickets through DTS or in a permissible transfer as defined in Section 2.6. If a customer legally acquires multiple attendance rights for themselves and others within an event contract, the transfer occurs by lawfully assigning these rights to third parties. Separate event contracts arise for the new attendees under the same rights and obligations. The organizer grants entry only if all conditions outlined in Section 2.6 are met.
6. The private transfer of a ticket for non-commercial reasons, such as illness or other impediments, is permitted provided that it does not violate Section 2.4. In this case, the customer can transfer the rights and obligations from the event contract to a third party only by allowing the third party to enter into the event contract under all applicable terms and conditions. This transfer requires the organizer’s consent. DTS is authorized to grant this consent under the following conditions: (i) the transfer does not violate Section 2.4, (ii) the customer explicitly informs the new ticket holder about these GTC, and the new ticket holder agrees to them. If either condition is not met, the transfer of individual rights from the event contract is prohibited.
7. If tickets are issued by the organizer with a personal name printed on them, special conditions apply, which are displayed to the customer during booking.
8. If an event ticket mediated by DTS also serves as a public transport ticket, a separate contractual relationship exists between the customer and the transport provider, which DTS merely mediates. The conditions of the respective transport association or company (e.g., VRS community tariff at www.vrsinfo.de) apply. The transport entitlement applies only to the person using the ticket for event attendance. Consequently, transferring a ticket with transport entitlement to another person after event attendance is prohibited. The validity period for transport usage before and after the event follows the respective transport provider’s regulations.
Conclusion of Contract, Age Restrictions, Purchase Restrictions
1. A contract is concluded depending on the type of order as follows:
  1. For orders placed via the Internet (tickets or DTS products), the contract, including the customer's payment obligation, is bindingly concluded when the respective order button is clicked. A subsequent order confirmation via email merely documents the contract conclusion that has already taken place. Before completing the binding order, the customer is shown a summary of the order, allowing them to correct their details and remove selected products from the shopping cart.
  2. For orders placed by telephone with DTS, the contract, including the customer's payment obligation, is concluded when the customer informs the DTS employee that they are placing a binding order. Before this, the customer is informed via an audio message about the validity of these terms and conditions and the ways they can review them. Any subsequent order confirmation sent via email, including these terms and conditions, merely documents the contract conclusion that has already taken place.
2. The details about events provided on the website and in other announcements, especially the event location, start time, or content, are supplied by the respective event organizers or other third parties, without DTS being able to verify this information. The contract offer is based on this information. Any seating or venue layout plans displayed during the ordering process are for orientation purposes only and do not represent a true-to-scale depiction of the venue.
3. The customer bears the risk for correctly entering their information during the ordering process, as well as for selecting the event, location, date, and seat.
Right of Withdrawal
1. For tickets (see Section 1.2): DTS informs the customer on behalf of the event organizer that there is no right of withdrawal for the event contract. This is because, in the case of services related to leisure activities with a fixed performance date, particularly the sale of tickets for events, an exception to the right of withdrawal generally applicable to distance contracts with consumers exists pursuant to § 312g para. 2 sentence 1 no. 9 BGB.
2. For vouchers issued by the event organizer that can be redeemed for a ticket specified on the voucher (see Section 1.2), the customer is entitled to a statutory right of withdrawal. The event organizer has authorized DTS to inform the customer about their right of withdrawal and to accept any withdrawals on their behalf. Reference is made to the withdrawal policy and the sample withdrawal form in Section 4.4.
3. If the customer purchases DTS products directly from DTS (see Section 1.3, particularly value vouchers or merchandising items), DTS itself becomes the contractual partner of the customer, and the withdrawal policy in Section 4.4 applies.
4. Withdrawal Policy
  For cases where a withdrawal is permitted against the event organizer – represented by DTS – as per Section 4.2, and cases of withdrawal against DTS as per Section 4.3, the following withdrawal policy applies:
Registration for Online Purchases and Account Protection
1. When making an online purchase on the website, each customer registers an account. If a customer wishes to place an order without registering an account, they can order by phone through DTS. Storing their data in the account simplifies the ordering process for the customer. Using the account is free of charge for the customer. The customer is obligated to keep their login credentials protected from third-party access and to notify DTS immediately in case of suspected unauthorized access.
2. The customer may remain logged into their account on the website after using the appropriate cookies. If other people use the customer's devices, the customer is responsible for their actions in this context, provided they are at fault.
3. DTS is entitled to temporarily suspend the customer's account or parts thereof if there are specific indications that the customer is violating Sections 2.5 (purchase quantity limits) or 2.4 (prohibition of commercial use) of these terms and conditions, or if there is a justified suspicion thereof, or if there is another legitimate reason for the suspension, such as suspected misuse by unauthorized third parties or unauthorized multiple acquisitions of granted benefits by the same person. If, after review and consideration of the legitimate interests of the customer and third parties, lifting the suspension is not an option, DTS may, at its discretion, permanently suspend or delete the customer's access and account content, in whole or in part. The customer can prevent these measures by eliminating the suspicion at their own expense with appropriate proof.
4. The account usage is indefinite and can be terminated at any time by the customer, either by deleting the account or via email to datenschutz@derticketservice.de. DTS reserves the right to delete the account if it has not been used for more than one year. The customer's right to re-register afterward remains unaffected.
5. The right to extraordinary termination of account usage for an important reason remains unaffected.
Prices, Fees, and Discounts
1. When ordering online, additional fees may be charged, such as shipping costs and the online booking fee. Whether and to what extent these costs are incurred depends on the respective event, the ticket price and/or the customer's selection and is indicated in the order process by separate reference and/or link.
2. In addition to the ticket or DTS item, shipping costs (also referred to as an order fee, covering in particular the effort for ticket production, ticket availability at the box office, or shipping costs) may apply, as well as - within the limits permitted by law - fees for the use of selected payment methods. These additional fees will be communicated to the customer during the ordering process.
3. The statutory value-added tax (VAT) is included in the stated prices.
4. The ticket price and any applicable fees are due for payment upon conclusion of the contract.
5. If the customer purchases tickets at a discounted price granted by the event organizer under specific conditions (e.g., in the case of a disability, age restrictions, etc.), a valid proof of eligibility for the discount must be presented at the entrance to the event without being asked.
Payment Methods
1. The payment methods available for each purchase will be displayed or communicated to the customer during the ordering process. For first-time orders, payment methods that involve a risk of payment default for the event organizer or DTS (e.g., SEPA direct debit) will not be offered.
2. The total order amount, including all fees, is due for payment immediately upon conclusion of the contract.
3. If SEPA direct debit is offered to the customer and selected, the following applies:
  1. The customer must provide their IBAN and, if applicable, BIC and grant DTS a SEPA direct debit mandate under creditor identification number DE26ZZZ00000519324, authorizing their bank to honor this direct debit. DTS will inform the customer at least two banking days before the account is debited via order confirmation (by email or phone), specifying the amount of the direct debit and the corresponding mandate reference number (Pre-Notification). The aforementioned creditor identification number and mandate reference number will be indicated by DTS for all direct debit transactions, allowing precise identification of each transaction. The customer should notify DTS of any revocation of the direct debit mandate, not just their bank.
  2. DTS reserves the right to obtain a credit check from SCHUFA as part of the mediated contractual relationship. For such a request, the collected personal data, including name, address, and date of birth, will be transmitted to SCHUFA Holding AG, Kormoranweg 5, 65201 Wiesbaden. Depending on the results of this credit check, DTS reserves the right to reject the order if the direct debit payment method is chosen; other payment methods remain unaffected.
Ticket Delivery, Faulty Tickets, Short Delivery, Retention of Ownership
1. If the ticket holder loses tickets or they go missing within their area of responsibility, DTS is not obliged to provide replacements.
2. Tickets or DTS items delivered by mail remain the property of the respective event organizer in the case of tickets and the property of DTS in the case of DTS items until full payment has been made. If payment is not received, DTS, if applicable on behalf of the organizer, may reclaim the items from the customer.
3. If the customer receives incorrect tickets, such as tickets for an event different from the one ordered, this can be identified by comparing the delivered or received tickets with the order (especially regarding the correct event, date, number of tickets, seat category, and ticket price). In such cases, the customer is fully entitled to their statutory warranty rights. This means that the event organizer initially has the duty and right to provide subsequent fulfillment, i.e., exchanging the incorrectly delivered tickets for the correct ones. If the organizer is unable to make this exchange in a timely manner before the event, a loss may occur as the incorrect tickets may not be resold. The correct tickets will be sent or delivered in the same manner as the originally delivered tickets. The customer is informed that, due to the time constraints of the event business, defects can only be securely corrected up to four working days before the event if new tickets are to be sent by mail, and until 12:00 noon on the last working day at DTS (Monday to Friday) before the relevant event if the tickets are sent by email (print@home/ticketdirect) or corrected at a DTS pre-sale outlet (print@shop). Defects reported with shorter notice will also be corrected, but in such cases, the customer bears the risk that the correction may not be completed in time for the event.
4. Objections regarding tickets not received must be reported to DTS by 12:00 noon on the last working day at DTS (Monday to Friday) before the relevant event via fax, email, or phone (receipt of the notification is decisive) to allow DTS the opportunity to rectify the issue, e.g., through entry arrangements. If objections are raised later, the customer bears the risk that timely fulfillment may no longer be possible.
5. If an event must be canceled due to force majeure (e.g., artist illness) or official orders and a replacement date is set, previously purchased tickets remain valid. The customer will be informed about the rescheduling via the DTS website and, if an email address is available, by email. The email or website will also provide the customer with an appropriate deadline and contact details if they do not wish to attend the replacement event and instead return the ticket to the organizer for a refund of the ticket price. If the organizer does not receive the tickets back in time before the event, a loss may occur, as the tickets may not be resold for the replacement date.
6. Tickets printed by the customer using the print@home/ticketdirect method only become valid upon full payment. Multiple prints of a print@home/ticketdirect ticket or other reproductions for the purpose of fraudulent ticket use are prohibited. The specific barcode on the print@home/ticketdirect ticket is invalidated upon first scanning at the event entrance. The customer's claims are subject to statutory regulations.
7. For selected events, DTS offers the customer the option to collect their tickets at designated pre-sale outlets (print@shop) during the ticket ordering process. When collecting tickets at the pre-sale outlet, the customer must present their ID card to confirm their identity and sign for receipt of the tickets. If the customer authorizes a third party to collect the tickets, that person must present their ID card along with a power of attorney signed by the customer at the pre-sale outlet and also sign for receipt of the tickets. The pre-sale outlet will record the ID details of the collector as proof of ticket handover.
Return of Tickets (Legal Right of Withdrawal)
The customer's right of withdrawal is governed exclusively by section 4 above. For other rights of the customer (e.g., withdrawal from the contract under statutory provisions), the following applies:
1. For further rights regarding the tickets (e.g., withdrawal from the contract under statutory provisions), such as in cases of cancellations and postponements, the following applies:
  1. The event organizer is the sole point of contact, as they are the contractual partner of the customer for the event contract (see also section 1.2). These claims, particularly for the refund of payments made, are therefore not directed against DTS but exclusively against the organizer.
  2. Even in the event of the organizer's insolvency or inability to pay, the organizer remains the contractual partner of the customer. In such cases, refunds are processed solely by the organizer.
2. Regarding DTS items for which DTS itself is the contractual partner of the customer (see section 1.3), e.g., in the case of gift vouchers or merchandising items, the customer is entitled to statutory rights, such as withdrawal, against DTS.
Liability
The following limitations apply only insofar as claims exist either against the organizer or DTS and do not establish any further joint (e.g., joint and several) liability of the organizer and DTS.
1. The following limitations of liability apply to all types of liability, regardless of the legal basis, as agreed upon by DTS on behalf of the organizers, insofar as the customer purchases tickets and thereby enters into a contract for the event with the organizer (see section 1.2).
  1. The organizer is liable without limitation for intent and gross negligence, as well as for damages resulting from injury to life, body, or health caused by an intentional or negligent breach of duty. For property and financial damages, the organizer is liable in cases of simple negligence only if a material contractual obligation is violated. A material contractual obligation is one whose fulfillment enables the proper execution of the contract and on which the customer regularly relies. In such cases, liability is limited in amount to the foreseeable, contract-typical damage at the time of contract conclusion. Otherwise, the liability of the organizer is excluded.
  2. The limitations of liability apply accordingly in favor of the legal representatives, employees, and vicarious agents of the organizer.
  3. The limitations and exclusions of liability under this section 10.1 do not affect the organizer’s liability under the mandatory statutory provisions of the Product Liability Act, in cases of fraudulent concealment of a defect, or in cases where a guarantee for the quality of an item has been assumed.
2. The following limitations of liability apply to all types of liability, regardless of the legal basis, in favor of DTS, in cases where a contractual relationship exists directly between DTS and the customer, such as in the case of DTS items (see section 1.3). DTS is not responsible for the execution, changes in time or location, or cancellations of events (see section 1.2) and therefore does not assume liability for such matters. DTS is only liable where a direct contractual relationship exists between DTS and the customer, such as in the case of DTS items (see section 1.3).
  1. DTS is liable without limitation for intent and gross negligence, as well as for damages resulting from injury to life, body, or health caused by an intentional or negligent breach of duty. For property and financial damages, DTS is liable in cases of simple negligence only if a material contractual obligation is violated. A material contractual obligation is one whose fulfillment enables the proper execution of the contract and on which the customer regularly relies. In such cases, liability is limited in amount to the foreseeable, contract-typical damage at the time of contract conclusion. Otherwise, the liability of DTS is excluded.
  2. The limitations of liability apply accordingly in favor of the legal representatives, employees, and vicarious agents of DTS.
  3. The limitations and exclusions of liability under this section 10.2 do not affect DTS’s liability under the mandatory statutory provisions of the Product Liability Act, in cases of fraudulent concealment of a defect, or in cases where a guarantee for the quality of an item has been assumed.
Regulations for Events
On behalf of the organizer, the following regulations are agreed upon between the customers and the organizer for the execution of events for which tickets purchased through DTS grant admission, unless the customer is presented with and accepts different conditions during the booking process:
1. Events may only be attended by persons over the age of 18, unless otherwise indicated (e.g., a minimum age requirement and accompaniment by an adult).
2. The organizers reserve the right to make changes to the program and lineup, provided such changes are reasonable for the customer, taking into account the interests of the organizer. In particular, for artistic or sporting performances, changes caused by illness or indisposition cannot always be avoided. Such changes must be accepted as long as the overall character and scope of the announced event remain intact.
3. Dangerous items such as gas containers, pyrotechnic articles, torches, weapons of any kind, and objects that can be used as projectiles (especially bottles and cans) may not be brought to any event (especially not to rock and pop concerts). The same applies to disruptive devices such as laser pointers and similar equipment.
4. If a ticket holder arrives after the start of an event, they lose the right to the seat specified on the ticket until the next event break.
5. Recording devices, film, photo, or video cameras may not be brought to or used at the event. Any form of recording – including the use of mobile phones – is prohibited, and any misuse will be prosecuted under criminal and property law.
6. Additionally, the respective venue’s house rules, which are displayed on-site, apply.
7. The ticket loses its validity upon leaving the venue and is non-transferable to other persons after the event visit.
8. In the event of violations of this Section 11, the organizer reserves the right to exercise their house rights and expel the ticket holder from the venue or issue a general house ban.
Miscellaneous
1. The law of the Federal Republic of Germany applies. For consumers who conclude the contract for purposes that are not related to their professional or commercial activities, this choice of law applies only insofar as the protection granted is not withdrawn by mandatory provisions of the law of the state in which the consumer has their habitual residence. The provisions of the UN Convention on Contracts for the International Sale of Goods (CISG) do not apply.
2. If the customer is a merchant, a legal entity under public law, or a special fund under public law, the place of jurisdiction for all disputes arising from this contract is Cologne. However, the seller is also entitled to sue the merchant at their place of residence or business. Jurisdiction due to an exclusive statutory place of jurisdiction remains unaffected.
3. DTS and the organizers always strive to resolve any disagreements with the customer amicably regarding existing contracts. However, DTS and the organizers inform customers that they are not obligated to participate in consumer dispute resolution proceedings (under VSBG) and unfortunately cannot offer customers participation in such proceedings.
4. If individual provisions of these General Terms and Conditions (GTC) are found to be invalid, the validity of the contract or the remaining GTC provisions shall not be affected.

General Terms and Conditions ("GTC") of DERTICKETSERVICE.DE GmbH & Co KG for Orders via the Internet and by Telephone (as of 19.03.2026)

Withdrawal Policy

Right of Withdrawal

Consequences of Withdrawal

Version: 19.03.2026